At Kyomi, we strive to ensure you’re completely satisfied with your purchase. If, for any reason, you’re not happy with your order, we’re here to help.
Important Notice
The product cannot be returned once purchased.
Refunds are applicable only if the product is received in a damaged condition or the wrong order is delivered.
If the product is damaged or wrongly delivered, simply contact us within 2 days of delivery to resolve the issue promptly.
Returns Eligibility
Timeframe: Returns are accepted within 10 days of receiving your order.
Condition: Items must be unused, unopened, and in their original packaging.
Proof of Purchase: A valid receipt or order confirmation is required to initiate a return.
Non-Returnable Items
For health and safety reasons, the following items are not eligible for return:
- Products that have been opened or partially consumed.
- Items not in their original condition, damaged, or missing parts due to misuse.
- Discounted or promotional items.
How to Initiate a Return
Contact Us: Reach out to our Customer Care team at [insert email/phone number] with your order details and reason for return.
Approval: Once your return is approved, you will receive instructions on how to send the item(s) back to us.
Shipping: Customers are responsible for return shipping costs unless the item was defective or damaged during delivery.
Refund Process
- Approved returns will be processed within 7 business days of receiving the item.
- Refunds will be credited to the original payment method.
- Please note that shipping fees (if any) are non-refundable.
- Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery. We’ll arrange for a replacement or refund at no additional cost.
Contact
For any questions or assistance regarding returns, feel free to contact our team at:
Email: kyomiindia24@gmail.com
Phone: +91 76718 21681